Terms of service

TERMS OF SERVICE

Last Updated: 2 September 2026

Welcome to the online store operated by Doric Home Trading L.L.C. (“Doric Home,” “we,” “us,” or “our”).

These Terms of Service (“Terms”) govern your access to and use of our website, online store, products, and related services (collectively, the “Services”). By accessing our website, placing an order, or using our Services, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website or place an order.

1. About Us

Doric Home Trading L.L.C. is a company established in the United Arab Emirates.

For questions regarding these Terms, orders, products, or customer service, please contact us through the contact details provided on our website.

2. Eligibility

By using our website or placing an order, you confirm that:

  • You are legally capable of entering into a binding agreement under applicable law.

  • The information you provide to us is accurate and complete.

  • You will use our website and Services only for lawful purposes.

  • If you are placing an order on behalf of another person or entity, you have the authority to do so.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, dimensions, colors, specifications, prices, and other information displayed on our website are accurate and up to date.

However:

  • Product colors may appear differently depending on your device or screen settings.

  • Images may contain styling, accessories, or other items that are not included with the product unless expressly stated.

  • Minor variations in materials, textures, finishes, dimensions, or appearance may occur, particularly with natural or handmade materials.

  • We reserve the right to correct errors, inaccuracies, or omissions at any time.

The availability of a product displayed on our website does not guarantee that the product will remain available.

4. Prices

All prices displayed on our website are stated in United Arab Emirates Dirhams (AED) unless otherwise indicated.

Prices may be changed at any time without prior notice. Any applicable taxes, delivery charges, customs charges, or other fees will be displayed during the checkout process where applicable.

Where required by UAE law, applicable Value Added Tax (VAT) will be charged at the legally applicable rate.

If a pricing or product information error occurs, we reserve the right to correct the error. If an order has been placed at an incorrect price, we may contact you before fulfilling the order and give you the option to confirm the order at the correct price or cancel it.

5. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

After receiving your order, we may send an order confirmation. An order confirmation does not necessarily mean that your order has been accepted or that a contract has been completed.

We reserve the right to refuse, cancel, or limit any order, including where:

  • A product is unavailable.

  • There is an error in the product description or price.

  • We suspect fraudulent or unauthorized activity.

  • The order appears to be placed for unauthorized resale or commercial purposes.

  • We are unable to verify the information provided.

  • Required payment has not been successfully completed.

  • Circumstances beyond our reasonable control prevent fulfillment.

If we cancel an order after payment has been received, we will arrange a refund of the amount paid for the cancelled order, subject to applicable law.

6. Payment

We accept the payment methods made available at checkout.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

Payments may be processed by third-party payment service providers. We do not store full payment card details unless expressly stated and lawfully permitted.

If a payment is declined, reversed, disputed, or otherwise unsuccessful, we may cancel or suspend the relevant order.

7. Delivery

We deliver to locations indicated as available at checkout.

Estimated delivery times are provided for guidance only and may vary depending on location, product availability, order volume, courier delays, weather, public holidays, customs procedures, or other circumstances beyond our reasonable control.

You are responsible for providing accurate delivery information, including your name, telephone number, and delivery address.

If an order cannot be delivered because the information provided is incorrect or because the recipient is unavailable, additional delivery charges or arrangements may apply.

For international deliveries, where offered, the customer may be responsible for customs duties, import taxes, clearance charges, or other fees imposed by the destination country.

8. Returns and Exchanges

Our return and exchange policy forms part of these Terms.

Unless otherwise stated for a particular product, customers may request a return or exchange within the period specified in our Return & Refund Policy, subject to the conditions stated in that policy and applicable UAE law.

Returned products may be required to:

  • Be unused and in their original condition.

  • Include original packaging, labels, accessories, and documentation where applicable.

  • Not show signs of damage, misuse, alteration, washing, installation, or wear.

Certain products may be non-returnable where permitted by applicable law, including products that are custom-made, personalized, altered at the customer's request, or otherwise excluded under our return policy.

Nothing in these Terms limits any mandatory consumer rights provided by UAE law.

9. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, incomplete, or different from the product you ordered, please contact us as soon as reasonably possible using the contact details on our website.

We may request photographs, videos, order information, or other reasonable evidence to assess the issue.

Where a product is confirmed to be defective, damaged in transit, or incorrectly supplied, we will provide an appropriate remedy in accordance with applicable UAE law and our applicable policies.

10. Cancellations

You may request cancellation of an order before it has been dispatched, where cancellation is possible.

Once an order has been dispatched, cancellation may no longer be possible and the applicable return process may apply instead.

Nothing in this section affects any mandatory cancellation or consumer rights provided by applicable law.

11. Promotions and Discount Codes

From time to time, we may offer promotions, discount codes, special prices, or other promotional offers.

Unless otherwise stated:

  • Promotional offers cannot be combined.

  • Each discount code may be subject to specific conditions.

  • Promotions may have expiration dates or product exclusions.

  • We reserve the right to modify or withdraw a promotion where permitted by law.

  • Discount codes have no cash value unless expressly stated.

Additional terms may apply to individual promotions.

12. Gift Cards and Store Credit

If we offer gift cards or store credit, additional terms may apply.

Gift cards and store credit may not be exchanged for cash unless required by applicable law.

We reserve the right to refuse or cancel transactions involving suspected fraud, misuse, or unauthorized activity.

13. Intellectual Property

All content available through our website, including but not limited to:

  • Logos and trademarks;

  • Brand names;

  • Product photographs;

  • Product descriptions;

  • Graphics;

  • Website designs;

  • Text;

  • Videos;

  • Images; and

  • Other materials

is owned by or licensed to Doric Home Trading L.L.C. and is protected by applicable intellectual property laws.

You may access and use our website for personal and lawful purposes only.

You may not reproduce, copy, modify, distribute, publish, sell, license, or commercially exploit our website content without our prior written permission.

14. User Reviews and Content

If you submit reviews, comments, photographs, videos, or other content to us or through our website, you agree that the content is your own or that you have the necessary rights to submit it.

You grant Doric Home a non-exclusive, worldwide, royalty-free license to use, reproduce, display, publish, adapt, and distribute such content for legitimate business and marketing purposes, subject to applicable law.

We reserve the right to remove content that is unlawful, misleading, offensive, defamatory, infringing, or otherwise inappropriate.

15. Prohibited Use

You agree not to:

  • Use the website for unlawful purposes.

  • Attempt to gain unauthorized access to our systems.

  • Interfere with the operation or security of the website.

  • Introduce viruses, malware, or other harmful code.

  • Use automated systems to scrape or collect website content without authorization.

  • Impersonate another person or entity.

  • Submit false or misleading information.

  • Use our website to engage in fraud or other unlawful activity.

  • Resell or commercially exploit our Services without our authorization.

16. Third-Party Services and Links

Our website may use or link to third-party services, including payment processors, delivery companies, Shopify, analytics providers, social media platforms, or other service providers.

Third-party services may have their own terms and privacy policies. We are not responsible for the availability, content, policies, or practices of third-party services except to the extent required by applicable law.

17. Website Availability

We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, secure, or error-free.

We may temporarily suspend, modify, or discontinue parts of the website for maintenance, updates, security reasons, or other operational purposes.

18. Limitation of Liability

To the maximum extent permitted by applicable law, Doric Home Trading L.L.C. shall not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or Services.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by UAE law, including any mandatory consumer rights or liability that cannot legally be excluded.

19. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Doric Home Trading L.L.C., its directors, employees, representatives, and service providers from claims, losses, liabilities, damages, and reasonable costs arising from your unlawful use of our website, violation of these Terms, or infringement of another person's rights.

20. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.

By using our website, you acknowledge that you have read and understood our Privacy Policy.

21. Electronic Communications

When you use our website, place an order, or communicate with us electronically, you consent to receiving communications electronically, including order confirmations, invoices, delivery updates, customer service communications, and other notices relating to your transactions.

Electronic communications may satisfy legal requirements for written communications where permitted by applicable law.

22. Force Majeure

We shall not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, severe weather, government actions, public emergencies, transportation disruptions, strikes, internet or telecommunications failures, supply chain disruptions, or other events beyond our reasonable control.

23. Changes to These Terms

We may update these Terms from time to time.

The updated version will be posted on our website with a revised “Last Updated” date. Your continued use of the website after the updated Terms are posted constitutes acceptance of the updated Terms, to the extent permitted by law.

24. Governing Law and Jurisdiction

These Terms and your use of our Services shall be governed by and interpreted in accordance with the laws of the United Arab Emirates and, where applicable, the laws and regulations of the relevant emirate in which Doric Home Trading L.L.C. is established.

Any dispute arising from or relating to these Terms or your use of our Services shall be subject to the jurisdiction of the competent courts of the United Arab Emirates, unless applicable law requires otherwise.

Nothing in this section prevents consumers from exercising mandatory rights available to them under applicable law.

25. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions shall continue to apply to the fullest extent permitted by law.

26. Entire Agreement

These Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policies expressly incorporated into our website, constitute the agreement between you and Doric Home Trading L.L.C. regarding your use of our Services.

27. Contact Us

If you have questions about these Terms, your order, our products, or our Services, please contact Doric Home Trading L.L.C. through the contact information provided on our website.

Doric Home Trading L.L.C.
United Arab Emirates

Email: contact@doricdesignstudio.com

Trade License No.: 1576957